Location Investigation Manager

Listing expiry: 24 October 2026

About the role

Role Overview

The Location Investigation Manager is responsible for investigating suspected fraud and related incidents, coordinating investigations and reporting, identifying internal control gaps, and supporting fraud prevention and recovery initiatives. The role also involves coordination with law enforcement agencies, the Legal team, internal stakeholders, and external agencies, alongside departmental audit, regulatory compliance, and team development activities.

Key Responsibilities

• Conclude investigations within a reasonable period and prepare and release investigation reports within the prescribed turnaround time after an investigation concludes.
• Coordinate with law enforcement agencies and industry stakeholders.
• Support monetary recovery from fraud cases in accordance with the applicable penalty matrix.
• Conduct mystery shopping and seeding activities.
• Identify internal control and process improvement opportunities, including process changes, automation, and system enhancements.
• Conduct root cause analysis, identify control gaps, and recommend fraud mitigation measures.
• Coordinate with the Legal team on filing police complaints and First Information Reports (FIRs).
• Support departmental audits and regulatory compliance activities, including internal audit scores and outstanding items.
• Manage vendors and support process efficiency initiatives.
• Maintain incident, cyber fraud, and verification trackers, process bills, and prepare periodic data and dashboards for management and relevant committees.
• Drive awareness campaigns with the Learning and Development and Marketing teams.
• Develop fraud-awareness and training materials for internal staff and the public.
• Undertake self-training, staff training, team engagement, agency collaboration, and coordination with internal stakeholders.
• Participate in internal and external visits, training sessions, and meetings.

Qualifications & Experience

• Bachelor's or master's degree.
• Experience in collections for the mid-market or corporate segment.
• Analytical thinking and attention to detail.
• Integrity and strong ethical standards.
• Effective communication and reporting skills.
• Process orientation and an innovative mindset.
• Networking and stakeholder management skills.
• Ability to understand complex deals.
• Flexibility to travel and work on the ground for collection activities.
• Technical proficiency in MIS and fraud systems.

Additional Details

• The role is listed within the Risk and Legal department.
• The source identifies the business unit as Aditya Birla Finance Limited.