Process Associate

Listing expiry: 23 October 2026

About the role

Role Overview

Perform end-to-end anti-money-laundering (AML) investigations for customers across retail banking and/or cryptocurrency workflows, using internal systems, third-party tools, and open-source research to identify risk indicators, document findings, and reach risk-based conclusions in line with AML policies, client guidelines, and regulatory requirements.

Key Responsibilities

• Conduct end-to-end AML investigation reviews for retail banking and/or cryptocurrency workflows.
• Use internal systems, third-party tools, and open-source research to gather information and form risk-based conclusions.
• Prepare clear, concise, and well-supported case narratives outlining risk indicators, findings, and decision rationale.
• Maintain accuracy, completeness, and compliance with AML policies, client guidelines, and regulatory requirements.
• Meet productivity, quality, and service-level agreement targets while maintaining attention to detail.
• Identify discrepancies or potential risks and escalate them as required.
• Collaborate with team members, subject-matter experts, and support functions to resolve queries and align on process expectations.
• Adapt to new processes, tools, and workflow changes according to project requirements.

Qualifications & Experience

• Must have a bachelor's degree in any stream from a recognized university.
• Consistently high-performing Associates who have demonstrated strong ownership and delivery in their current role.
• Proven track record of meeting or exceeding quality and productivity benchmarks over a sustained period.
• Strong hands-on experience in AML processes, with the ability to independently manage end-to-end case investigations.
• Demonstrated analytical and investigative skills, with sound judgment in identifying suspicious activities and risk indicators.
• Ability to deliver accurate and high-quality case outputs with minimal supervision, showing strong accountability.
• Good written and verbal communication skills, including clear case documentation and narration and effective internal team communication.
• Strong process adherence mindset, with attention to detail and commitment to compliance standards.
• Ability to prioritize tasks, manage volumes efficiently, and meet deadlines consistently.
• Positive attitude towards continuous learning, feedback, and performance improvement.
• Willingness to take ownership of work and contribute actively to team success.

Additional Details

• Exposure to cryptocurrency and AML is desirable.
• Basic experience supporting peers through informal mentoring, buddy support, or knowledge sharing is desirable.
• Understanding of global AML regulations and frameworks, including FATF guidelines and sanctions regimes, is desirable.
• Proficiency in MS Excel and reporting tools for tracking performance and managing workload is desirable.
• The role is listed as on-site and full-time.
• The employer describes learning and development programs, employee wellness resources, in-house physician consultations, workplace food options, and confidential counseling through an Employee Assistance Program.