FinCrime Subject Matter Expert (Investigations)

Listing expiry: 23 October 2026

About the role

Role Overview

The Financial Crime Operations team investigates complex and escalated fraud and scam cases to strengthen fraud protection controls, improve customer support, and help protect customers and their money. The Subject Matter Expert serves as a technical escalation point for high-risk financial crime investigations and helps improve investigation quality, procedures, training, and operational processes.

Key Responsibilities

• Serve as the primary technical authority and escalation point for analysts handling complex, high-risk investigations involving money laundering, fraud, business-related financial crime, and sanctions.
• Conduct structured Root Cause Analyses (RCAs) of quality defects, performance trends, and audit findings to identify systemic gaps and implement remediation plans.
• Create, review, and maintain standard operating procedures to ensure alignment with internal compliance policies and external regulatory requirements.
• Design and deliver technical training, refresher workshops, and coaching interventions to improve investigators' skills and operational quality.
• Manage high-priority escalations and authority communications, including urgent requests for information and consent handling across operational service queues.
• Collaborate with Team Leads, Quality Control, Second Line of Defence Risk Managers, and Product teams to improve processes and test investigation tools.

Qualifications & Experience

• A bachelor's degree, with the ability to provide a certificate.
• At least 5 years of experience in anti-money laundering (AML) and financial crime investigations, or at least 2 years of experience writing Suspicious Activity Reports (SARs).
• Experience working in a regulated or policy-driven environment, such as a financial institution, law enforcement agency, regulatory body, or financial intelligence unit.
• Experience with the NCA, FCA, HMRC, FNTT, or equivalent authorities.
• In-depth knowledge of relevant UK, Lithuanian, and international legislation.
• Understanding of investigative methodologies and experience using analytical tools such as spreadsheets, filters, pivot tables, and network charts.
• Experience conducting adverse media, politically exposed person (PEP), sanctions, and open-source intelligence (OSINT) research.
• Ability to identify and assess suspicious activities, transaction patterns, financial crime red flags, and unusual customer behaviour.
• Ability to manage stakeholder relationships, communicate effectively, and take ownership of assigned work.
• Ability to maintain operational excellence, composure, and sound judgement under tight timelines and changing priorities.
• Demonstrated critical thinking, root-cause analysis, trend analysis, and solution development.
• Desirable: familiarity with cryptocurrency or virtual-asset typologies; experience training or mentoring junior investigators; prior risk-assessment experience; an industry-recognised certification such as ICA or ACAMS; a STEM degree or equivalent; or fluency in additional languages.

Additional Details

• The position is listed as remote in India.
• Candidates may optionally consent to the use of AI to create written transcripts and summaries of interviews. Video and audio will not be recorded for this purpose, and consent is optional and does not affect employment prospects.