Manager - Litigation

Listing expiry: 23 October 2026

About the role

Role Overview

The role manages litigation matters involving customer escalations, Banking Ombudsman proceedings, and other sensitive disputes to reduce reputational and financial exposure. Responsibilities include reviewing and preparing legal pleadings, representing the company in proceedings, responding to statutory notices and escalations within required timelines, assessing settlement or contest strategies, and improving litigation reporting and processes.

Key Responsibilities

• Manage litigation against the company at the zonal level and advise the SVP–Litigation on challenges and changes required in light of new legislation and High Court and Supreme Court judgments.
• Review replies to the Banking Ombudsman and attend hearings on behalf of the company, contesting matters where appropriate to avoid adverse awards.
• Finalize written statements, pleadings, and evidence for filing before courts, and monitor critical matters separately.
• Attend court hearings and resolve litigation matters effectively to minimize reputational and monetary loss.
• Analyze cases and decide whether to contest or settle them, balancing company interests with customer-centric considerations and coordinating with relevant functional leaders.
• Amend policies affected by litigation, analyze the impact of amendments, and share findings with relevant stakeholders.
• Handle sensitive and critical escalations involving the company, its management, and other key stakeholders.
• Manage customer escalations received through internal channels, focusing on resolution, damage control, and customer satisfaction.
• Brief investigating officers and advocates on the details of cybercrime matters.
• Manage zonal notices under Section 91 of the Code of Criminal Procedure, ensure timely responses, and provide monthly analysis to management to identify fraud patterns and lessons.
• Handle notices and escalations received from police authorities and other channels, ensuring resolution within defined turnaround times.
• Monitor RTI applications and related escalations, treating received applications as customer complaints and responding within the applicable statutory timelines.
• Automate litigation data management, maintain accurate management information system reporting, and ensure the litigation repository is updated with cases, legal notices, RTI applications, and Section 91 CrPC notices.

Qualifications & Experience

• LLB degree.
• Litigation experience and the ability to draft legal replies to notices.
• Stakeholder management skills.
• Strong verbal and written communication skills.
• Negotiation and influencing skills.

Additional Details

• The role's measures of success include claim-to-paid ratio, win ratio, out-of-court settlements, effective court representation, and timely and accurate responses to Section 91 CrPC notices and court cases.
• Other measures of success include timely vetting of Banking Ombudsman replies, accurate updates to the litigation repository and management information system, and process improvement and adherence to agreed procedures.
• The preferred industry background is law firms or financial services.