Contracts Specialist

Listing expiry: 23 October 2026

About the role

Role Overview

The Contracts Specialist manages contract administration for APAC and Europe, ensuring agreements are processed accurately and in accordance with company policies, approval requirements, and the legal empowerment matrix. The role supports Sales, Consulting, Conferences, Deal Hub, Corporate Legal, and other business teams while contributing to efficient global contract processes.

Key Responsibilities

• Process incoming contract-related requests from Sales, Operations Management, Controller, Deal Hub, Corporate Pricing, Contracts Negotiators, Corporate Legal, Consulting, Conferences, and Client Compliance teams.
• Manage the team Outlook inbox, prioritizing emails by urgency and importance after required approvals are received.
• Administer incoming Master Agreements and Order Agreements for Research, Consulting, Conferences, and other supported business units.
• Enter contract metadata into systems such as Apttus, compare documents, confirm approvals, process signatures, and upload completed agreements into the relevant systems.
• Exercise signing authority for Order Agreements in accordance with the legal empowerment matrix.
• Ensure non-standard legal terms, service descriptions, pricing, and billing terms receive the required approvals under corporate policy.
• Execute ad hoc projects and collaborate with global managers and teams to improve departmental processes.
• Prepare communications and coordinate with the global Contracts Department, Client Financial Services, and Sales teams.
• Provide first-line support to Sales on contract issues and requests, escalating matters to senior staff when necessary.
• Help ensure service-level agreements are met and Sales teams receive support across varied requests.

Qualifications & Experience

• Bachelor's degree or equivalent.
• A minimum of 2–4 years’ experience dealing with contract matters, client legal and procurement departments, and Sales organizations.
• Strong understanding of contracts.
• Excellent written and verbal English communication skills developed in a sales-driven environment.
• Client-facing experience and commercial awareness.
• Experience analyzing data using Excel or other data analytics tools, together with advanced Microsoft Word skills.
• Ability to develop and maintain proficiency in departmental systems and document retrieval systems; Salesforce experience is beneficial.
• Effective public speaking, organizational, prioritization, and problem-solving skills.
• Ability to work autonomously, take ownership, adapt to business needs, and demonstrate urgency.
• Strong teamwork and time-management skills, including the ability to work with remote colleagues; multinational company experience is preferred.
• High work ethic, integrity, and a fair, professional, friendly, and collaborative approach to stakeholders.

Additional Details

• The role supports contract administration across APAC and Europe.
• Gartner identifies Integrity, Objectivity, Results, No-Limits Mindset, and Collaboration as its core values.
• The company describes opportunities for professional growth, training and development, innovation, and performance-based recognition and rewards.
• Gartner states that it provides equal employment opportunities and reasonable accommodations for qualified applicants with disabilities.