Contracts Specialist

Listing expiry: 23 October 2026

About the role

Role Overview

The Contracts Specialist manages contract administration for agreements across the APAC and European regions, ensuring compliance with contract processes and corporate policies. The role supports business teams with contract requests, agreement processing, approvals, signature workflows, and contract-related queries while collaborating with global stakeholders.

Key Responsibilities

• Process incoming requests for assistance from Sales, Operations Management, Controller, Deal Hub, Corporate Pricing, Contracts Negotiators, Corporate Legal, Consulting, Conferences, and Client Compliance teams.
• Manage the team Outlook inbox and prioritize emails by urgency and importance after approvals are received.
• Manage incoming master agreements and order agreements, ensuring compliance across Research, Consulting, and Conference business units.
• Enter contract metadata into systems such as Apttus, compare documents, confirm approvals, process signatures, and upload agreements into systems.
• Exercise signing authority for order agreements in accordance with the legal empowerment matrix.
• Ensure non-standard legal terms, service descriptions, pricing, and billing terms receive the required approvals under corporate policy.
• Execute ad hoc projects to meet business requirements.
• Collaborate with global managers and teams to improve departmental processes and innovation.
• Prepare communications and liaise with the global Contracts Department, Client Financial Services, and Sales teams.
• Provide first-line support to Sales on contract-related issues and requests, escalating matters to senior staff when necessary.
• Maintain professional, collaborative relationships with stakeholders and remote team members.
• Help ensure service-level agreements are met and Sales teams receive support across requests.

Qualifications & Experience

• Bachelor's degree or equivalent.
• Two to four years of experience handling contract matters, working with client legal and procurement departments, and interacting with Sales teams.
• Ability to maintain or acquire proficiency in departmental systems and document retrieval systems; Salesforce experience is beneficial.
• Excellent communication skills, including strong written and spoken English.
• Client-facing experience and commercial awareness.
• Experience analysing data using Excel or other data analytics tools, along with advanced Microsoft Word skills.
• Strong understanding of contracts.
• Effective public speaking, organisational, prioritisation, and problem-solving skills.
• Ability to work autonomously, take ownership, adapt to business needs, and demonstrate urgency.
• Ability to work effectively within a remote team; multinational company experience is preferred.
• Good time-management skills and a collaborative, team-oriented approach.

Additional Details

• The role supports contracts across APAC and Europe.
• Gartner identifies Integrity, Objectivity, Results, No-Limits Mindset, and Collaboration as its core values.
• The source describes a hybrid work environment and highlights training, development, career advancement, compensation, and benefits.