SBI CardGreater Kolkata AreaOn-siteFull-timeExperience in Legal Collection
Listing expiry: 23 October 2026
About the role
Role Overview
Lead legal collections and recovery initiatives across assigned zones, including identifying delinquent accounts for legal action, managing litigation and customer escalations, conducting Conciliation and Lok Adalat camps, and coordinating with collection teams, law firms, and other stakeholders.
Key Responsibilities
- Develop and implement legal collection initiatives and zone-wise pre-litigation and post-litigation recovery strategies in coordination with zonal, regional, and central collection teams.
- Identify delinquent accounts for legal action and provide legal assistance to early-stage and late-stage delinquency teams through legal notices, police complaints, mediation camps, and other available legal measures.
- Manage Section 138 matters, arbitration, execution proceedings, and other legal matters across assigned zones in coordination with relevant stakeholders.
- Organise Conciliation and Lok Adalat camps, coordinate with Legal Aid regarding camp dates, track settlements, and monitor closure of settled cases.
- Manage customer escalations, police complaints, against cases, employee-liability matters, FTE security issues, and assigned litigation matters.
- Sign and submit Vakalatnamas for against cases and support the against-legal team on key litigation matters as a power-of-attorney holder.
- Manage legal notices, summons, and complaints received at branches and coordinate with the relevant teams for resolution.
- Monitor legal collection performance through daily dashboards, recovery reviews, late-stage reviews, internal team reviews, and legal-awareness sessions for new joiners.
- Manage law-firm performance, billing, payments, legal-fee reviews, compliance audits, and legal-bill provisioning across assigned zones.
- Coordinate audit-data provision and query clearance, track audit findings, and ensure timely closure of internal and external audit queries.
- Maintain settlement uploads, court-payment deposition and closure records, customer legal-activity updates, and other required collection-compliance processes.
- Monitor recovery targets, account coverage, law-firm turnaround times, service quality, cost management, and statutory-compliance performance.
Qualifications & Experience
- LLB qualification.
- Experience in legal collection.
- Ability to draft responses to legal notices, summons, and pleadings.
- Awareness of market practices and best practices in collections.
- Collaborative and inclusive approach, relationship-management aptitude, ability to respond to challenging and ambiguous situations, strong written and verbal communication, influencing skills, and vendor-management capability.
Additional Details
- The preferred industry background is law firms, banks, or reputable financial institutions dealing with unsecured-product recovery.
- Measures of success include win ratio, account coverage, amounts recovered from legally initiated accounts, adherence to statutory compliance, zero escalations or penalties, and audit-process adherence.
- The role includes coordinating legal collections and recovery efforts across assigned zones and working with the National Legal Collections Lead, Zonal Legal Collections Leads, collection teams, and external law firms.