SBI CardMumbai Metropolitan RegionOn-siteFull-timeExperience in Legal Collection
Listing expiry: 23 October 2026
About the role
Role Overview
Lead legal collections and recovery initiatives across assigned zones, including identifying delinquent accounts for legal action, managing litigation and customer escalations, coordinating conciliation and Lok Adalat camps, and overseeing legal collections performance, law firm management, billing, audits, and statutory compliance.
Key Responsibilities
- Develop and implement legal initiatives and recovery strategies across assigned zones in coordination with zonal, regional, and centralized collections teams.
- Identify delinquent customer accounts for legal action and coordinate pre-litigation and post-litigation recovery initiatives.
- Manage Section 138, arbitration, and execution matters in coordination with stakeholders.
- Conduct conciliation and Lok Adalat camps, liaise with Legal Aid regarding camp dates, and track settlements and zone-wise legal collections performance.
- Provide legal assistance to early-stage and late-stage delinquency teams using legal notices, police complaints, mediation camps, and other available legal measures.
- Maintain daily legal collections performance dashboards and conciliation and Lok Adalat feedback trackers.
- Review recovery performance and targets with regional legal collections managers and the national legal collections lead.
- Manage assigned customer escalations, police complaints, against cases, employee-liability matters, and security-related issues.
- Support litigation matters as a power-of-attorney holder and sign and submit Vakalatnamas for assigned cases.
- Manage legal notices, summons, and complaints received at branches and coordinate their resolution.
- Review legal fee structures and manage law firm billing and payments within turnaround times, ensuring financial accuracy.
- Ensure settlement uploads, court-payment processes, conciliation and Lok Adalat case closures, and updates to customer legal activity records.
- Monitor law firm performance, turnaround times, quality, compliance, and legal bill provisioning.
- Support internal and external audits, provide audit data, clear audit queries, and conduct legal collections awareness sessions for new joiners.
Qualifications & Experience
- LLB degree.
- Experience in legal collections.
- Ability to draft responses to legal notices, summons, and pleadings.
- Awareness of collections best practices.
Additional Details
- Preferred industry experience includes reputable law firms, banks, and financial institutions dealing with unsecured-product recovery.
- Key competencies include collaboration, inclusiveness, relationship management, handling challenging and ambiguous situations, written and verbal communication, influencing, and vendor management.
- Measures of success include recovery performance, account coverage, statutory compliance, avoidance of escalations and penalties, and adherence to audit processes.