Assistant Manager - Legal, Collections

Listing expiry: 23 October 2026

About the role

Role Overview

The role provides day-to-day legal support for the collection of outstanding customer dues in assigned regions. It focuses on achieving recovery targets, handling escalations through courts, quasi-judicial forums and investigating authorities, and supporting legal collection activities. The position also involves representing the company in collection matters, maintaining management information systems, and providing administrative and drafting support to litigation and advisory teams.

Key Responsibilities

• Achieve recovery targets in accordance with the agreed Memorandum of Understanding (MOU).
• Provide day-to-day legal support for the collection of customer dues in assigned regions.
• Support the handling of customer escalations through courts, quasi-judicial forums, investigating authorities, and other channels relating to legal collection activities.
• Provide legal support to sales and collections functions for escalation cases involving employees.
• Prepare and maintain management information systems (MIS) for decentralized legal collection matters in assigned regions.
• Represent the company in collection matters.
• Provide administrative support to litigation and advisory teams, including drafting replies and preparing evidence.
• Ensure resolution of escalated cases and adherence to agreed processes.

Qualifications & Experience

• LLB degree.
• Experience in legal collections.
• Ability to handle escalations, including police escalations.
• Awareness of industry best practices in collections.
• Collaboration and teamwork skills.
• Written and verbal communication skills.
• Preferred industry experience in law firms or financial services institutions.

Additional Details

• Measures of success include recovery win ratio, meeting legal collection recovery targets, resolution of escalated cases, process adherence to the agreed MOU, and the absence of adverse business feedback on regional legal collection support.
• The company describes itself as a credit card issuer serving customers across India.
• Employee benefits include wellness programmes, rewards and recognition, a gender-neutral policy, medical insurance, personal accident insurance, group term life insurance, annual health check-ups, dental benefits, outpatient department benefits, and learning and development opportunities.
• The company states that it is an equal-opportunity employer committed to an inclusive and diverse workplace.