IDFC FIRST BankMysuru, Karnataka, IndiaOn-siteFull-time4+ years
Listing expiry: 22 October 2026
About the role
Role Overview
The role is responsible for planning, organizing, directing, and overseeing collections activities, managing associated agencies within the assigned territory, optimizing EMI recovery, and ensuring adherence to the bank's collection guidelines and processes.
Key Responsibilities
- Manage and undertake the collection process for assigned debts.
- Monitor the portfolio for specific delinquency buckets within the assigned area.
- Track and control delinquencies by bucket and days past due (DPD), with a focus on non-starters.
- Allocate targets to agencies and the in-house team and work toward achieving them.
- Follow up regularly with customers who have defaulted.
- Ensure adherence to collection processes and applicable legal guidelines.
- Trace absconding defaulting customers and initiate recovery proceedings.
- Recommend legal action for non-recoverable cases and coordinate with the legal team to close cases.
- Maintain administrative collection records, update delinquent account histories, prepare and maintain management information system (MIS) reports, and review collection feedback daily, weekly, and monthly.
Qualifications & Experience
- Graduate degree in any discipline.
- Postgraduate qualification in any discipline.
- Minimum of 4 or more years of experience in collections.