Senior Process Associate

Listing expiry: 21 October 2026

About the role

Role Overview

This role involves reviewing and investigating anti-money laundering (AML) transaction-monitoring alerts, identifying suspicious financial activity, documenting investigation findings, and supporting financial crime compliance processes. The work includes complex case reviews, escalation decisions, suspicious activity reporting support, and collaboration with quality assurance and compliance stakeholders.

Key Responsibilities

• Review and investigate AML transaction-monitoring alerts at Level 2.
• Analyze customer profiles, transactional activity, and risk indicators to detect suspicious behavior.
• Identify red flags and determine whether cases should be closed or escalated.
• Prepare investigation narratives and documentation supporting Suspicious Activity Reports (SARs).
• Investigate complex cases involving unusual transaction patterns, high-risk customers, jurisdictions, counterparties, and financial crime indicators.
• Complete investigations accurately and on time in accordance with client procedures.
• Maintain documentation suitable for audit, compliance, and regulatory review.
• Collaborate with internal quality assurance teams, team leads, and client compliance teams to calibrate cases and align processes.
• Participate in calibration sessions, process discussions, and knowledge-sharing forums.
• Identify recurring alert trends, documentation gaps, and control weaknesses to support process improvements.
• Meet operational targets for productivity, quality, service-level agreement adherence, and attendance.

Qualifications & Experience

• 2 to 6 years of prior experience in AML Transaction Monitoring, TMS alert review, financial crime investigations, or compliance operations.
• Hands-on experience reviewing transaction-monitoring system alerts and conducting investigation-based case reviews.
• Prior exposure to Level 2 investigations, escalation decisions, and suspicious activity identification.
• Working knowledge of SAR/STR escalation requirements and suspicious activity narrative preparation.
• Strong understanding of AML red flags, transaction typologies, customer risk indicators, and financial crime patterns.
• Experience working with customer KYC/CDD/EDD information as part of investigations.
• Ability to review large volumes of transactional data and identify unusual or suspicious patterns.
• Strong written communication skills for preparing clear, concise, evidence-based investigation narratives.
• Analytical thinking, attention to detail, and sound decision-making abilities.
• Ability to meet productivity, quality, and service-level targets in a fast-paced compliance operations environment.
• Willingness to work rotational shifts or client-aligned schedules, if required.

Additional Details

• Experience in fintech, payments, cryptocurrency, digital assets, banking, or global financial services is an advantage.
• Experience with crypto transaction monitoring, blockchain investigation tools, wallet screening, or virtual asset risk reviews is an additional advantage.
• Familiarity with Actimize, Oracle Mantas, NICE, Fircosoft, Chainalysis, TRM Labs, Elliptic, LexisNexis, World-Check, or similar compliance platforms is beneficial.
• Exposure to institutional onboarding, enhanced due diligence, sanctions screening, politically exposed person reviews, adverse media reviews, or high-risk customer reviews is beneficial.
• Knowledge of regulatory frameworks such as BSA/AML, FATF, OFAC, FinCEN, AML directives, or equivalent jurisdictional guidelines is beneficial.
• The employer describes a benefits package, learning and development programs, and employee well-being resources.
• The employer states that official recruitment communications come from email addresses ending in @guidehouse.com or @myworkday.com and that it does not charge recruitment fees.