Senior Process Associate

Listing expiry: 21 October 2026

About the role

Role Overview

The role involves reviewing and investigating Level 2 Anti-Money Laundering (AML) transaction-monitoring alerts, analyzing customer and transaction activity, identifying suspicious behaviour, and determining whether cases should be closed or escalated. The position supports financial-crime investigations, suspicious activity reporting documentation, and compliance quality standards.

Key Responsibilities

• Review and investigate AML transaction-monitoring alerts at Level 2.
• Analyze customer profiles, transaction activity, and risk indicators to detect suspicious behaviour.
• Identify red flags and determine whether cases require closure or escalation.
• Prepare investigation narratives and documentation supporting Suspicious Activity Reports (SARs).
• Investigate complex cases involving unusual transaction patterns, high-risk customers, jurisdictions, counterparties, and financial-crime indicators.
• Complete investigations accurately and on time in accordance with client procedures.
• Maintain documentation suitable for audit, compliance, and regulatory review.
• Collaborate with internal quality assurance teams, team leads, and client compliance teams on case calibration and process alignment.
• Participate in calibration sessions, process discussions, and knowledge-sharing forums.
• Identify recurring alert trends, documentation gaps, and control weaknesses to support process improvements.
• Meet operational targets for productivity, quality, service-level agreement adherence, and attendance.

Qualifications & Experience

• 2 to 6 years of prior experience in AML transaction monitoring, transaction-monitoring system alert review, financial-crime investigations, or compliance operations.
• Hands-on experience reviewing transaction-monitoring alerts and conducting investigation-based case reviews.
• Prior exposure to Level 2 investigations, escalation decisions, and suspicious-activity identification.
• Working knowledge of SAR/STR escalation requirements and suspicious-activity narrative preparation.
• Strong understanding of AML red flags, transaction typologies, customer risk indicators, and financial-crime patterns.
• Experience using customer KYC, CDD, and EDD information in investigations.
• Ability to review large volumes of transaction data and identify unusual or suspicious patterns.
• Strong written communication skills and the ability to prepare clear, concise, evidence-based investigation narratives.
• Good analytical thinking, attention to detail, and decision-making ability.
• Ability to meet productivity, quality, and service-level requirements in a fast-paced compliance operations environment.
• Willingness to work rotational shifts or client-aligned schedules when required.
• Experience in fintech, payments, cryptocurrency, digital assets, banking, or global financial services is an advantage.
• Experience with crypto transaction monitoring, blockchain investigation tools, wallet screening, or virtual-asset risk reviews is an advantage.
• Familiarity with platforms such as Actimize, Oracle Mantas, NICE, Fircosoft, Chainalysis, TRM Labs, Elliptic, LexisNexis, or World-Check is an advantage.
• Exposure to institutional onboarding, enhanced due diligence, sanctions screening, politically exposed person reviews, adverse-media reviews, or high-risk customer reviews is an advantage.
• Knowledge of regulatory frameworks such as BSA/AML, FATF, OFAC, FinCEN, AML directives, or equivalent jurisdictional guidelines is an advantage.

Additional Details

• The position is part of the India process operations function.
• The employer offers learning and development programmes and a benefits package that includes workplace physician consultations, food options, and confidential counselling through an Employee Assistance Program.
• Official recruitment communications use email addresses ending in @guidehouse.com or @myworkday.com. The employer states that it does not charge recruitment fees or request money transfers.