Contract Specialist

Listing expiry: 21 October 2026

About the role

Role Overview

The SSP Contract Specialist manages the full contract lifecycle for supplier engagements, from intake and validation through drafting, negotiation support, internal review, execution, and repository storage. The role applies approved contract templates and playbooks, coordinates with Legal and other internal stakeholders, escalates non-standard terms, and maintains accurate documentation and audit trails.

Key Responsibilities

• Review and validate supplier contract requests submitted through the ServiceNow SSP queue, confirm contract types, and obtain missing information.
• Use approved templates and contract clause playbooks for standard agreements, ensuring supplier details, commercial terms, and risk-related requirements are accurately completed.
• Route non-standard terms to Legal and relevant Privacy, Security, Insurance, Compliance, or Procurement teams for review and approval.
• Track review timelines, follow up with internal teams, and record communications and actions in ServiceNow.
• Send drafts and redlines to suppliers and support negotiations by identifying and escalating non-standard terms.
• Coordinate supplier feedback with internal stakeholder expectations.
• Prepare final documents for signature through DocuSign or Icertis and confirm internal approvals before execution.
• Ensure executed agreements are stored in the Icertis repository and attached to ServiceNow tickets.
• Update and close tickets only after verifying that documentation and contract execution steps are complete.
• Maintain complete audit trails and accurate contract documentation.
• Collaborate with SSP leadership, Contract Specialists, Category Managers, and requesters across business units.
• Participate in knowledge-sharing sessions, calibration meetings, and process improvement discussions.

Qualifications & Experience

• Bachelor’s degree in business, Law, Procurement, or a related field, or equivalent relevant professional experience.
• 5–10 years of experience in enterprise contract administration, including MSAs, Agreements for Services (AFS), License Agreements, Data, Cloud and AI Agreements, Statements of Work (SOWs), Order Forms (OFs), and RFPs.
• Fluency in English, both written and verbal.
• Strong understanding of contract terminology, workflow sequencing, and end-to-end contract review processes in both English and German is a must.
• High attention to detail and the ability to manage multiple contracts and priorities simultaneously.
• Strong communication and stakeholder management skills in a global, cross-functional environment.
• Ability to work independently in a remote capacity, with availability between 9:00 a.m. and 5:00 p.m. US EST.
• Ability to manage contracts through execution, escalate legal or risk issues appropriately, and maintain accurate records in contract management systems.

Additional Details

• Experience with Oracle, Icertis, DocuSign, ServiceNow, or similar contract systems is preferred.
• Prior experience applying contract playbooks or negotiating standard agreements is preferred.
• Comfort supporting stakeholder meetings and supplier discussions is preferred.
• Experience negotiating contract terms is preferred.
• The role is partially remote and involves collaboration with global stakeholders.