IDFC FIRST BankPune Division, Maharashtra, IndiaOn-siteFull-time4+ years
Listing expiry: 19 October 2026
About the role
Role Overview
The role is responsible for planning, organising, directing, and overseeing debt collection activities and managing associated collection agencies within an assigned territory. It focuses on recovering overdue customer payments, monitoring delinquency, ensuring adherence to collection processes and legal guidelines, and coordinating with the legal team on recovery matters.
Key Responsibilities
- Manage and undertake the collection process for assigned debts.
- Track the portfolio for specific collection buckets within the assigned area.
- Monitor and control delinquency by bucket and Days Past Due (DPD), with a focus on non-starters.
- Allocate collection targets to agencies and the in-house team and work towards achieving them.
- Follow up regularly with customers who have defaulted on payments.
- Ensure adherence to collection processes and applicable legal guidelines.
- Trace absconding defaulting customers and initiate recovery processes.
- Recommend legal action for non-recoverable cases and follow up with the legal team to close cases.
- Maintain collection-related administrative data, including delinquent account histories and Management Information System (MIS) reports.
- Review collection feedback on a daily, weekly, and monthly basis.
Qualifications & Experience
- Graduate degree; any discipline is accepted.
- Postgraduate degree; any discipline is accepted.
- Minimum of 4 or more years of experience in Collections.