KYC Operations Manager

Listing expiry: 19 October 2026

About the role

Role Overview

The KYC Operations Manager is an intermediate management-level position responsible for leading a team that provides Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in coordination with the Compliance and Control team. The role focuses on developing and managing the internal Know Your Client (KYC) program, maintaining an effective control environment, ensuring compliance with applicable laws and policies, and overseeing operational performance and risk management.

Key Responsibilities

• Manage and lead KYC operations, ensuring that processes comply with internal policies and that the KYC control environment is effectively overseen.
• Manage existing Business As Usual (BAU) and account refresh processes, with scope to migrate additional functions globally.
• Manage, develop, and supervise team members while ensuring that service-level standards are met.
• Liaise with the Compliance department and senior management within supported business units.
• Oversee new client onboarding and implement process enhancements to improve the client onboarding experience.
• Provide Management Information System (MIS) reporting to senior management and ensure targets are delivered within the timelines established by the BAU and Refresh Program.
• Monitor daily account refresh activities to ensure regulatory and documentation requirements are met.
• Conduct quality reviews of new client onboarding and refresh cases to ensure high-quality outcomes before finalization.
• Maintain the Book of Work for new system releases and enhancements to existing infrastructure.
• Operate with limited direct supervision while exercising independent judgment and autonomy.
• Act as a subject matter expert (SME) for senior stakeholders and other team members.
• Assess risks associated with business decisions, considering the firm's reputation and safeguarding its clients and assets.
• Drive compliance with applicable laws, rules, regulations, and internal policies, applying sound ethical judgment in business conduct and decision-making.
• Escalate, manage, and report control issues transparently.
• Supervise the activities of others effectively and establish accountability for maintaining required standards.

Qualifications & Experience

• 5–8 years of professional experience.
• Bachelor's degree, university degree, or equivalent experience.
• Ability to manage teams and provide effective leadership and direction.
• Knowledge and application of applicable laws, regulations, policies, and procedures.
• Business acumen and the ability to challenge decisions constructively.
• Skills in management reporting, program management, referrals and escalations, risk controls and monitoring, risk identification and assessment, and risk remediation.
• Ability to work independently, exercise sound judgment, and manage responsibilities with limited direct supervision.
• Ability to manage operational risks, maintain compliance standards, and promote accountability and transparency.