GuidehouseChennai, Tamil Nadu, IndiaOn-siteFull-time4–6 years
Listing expiry: 18 October 2026
About the role
Role Overview
Conduct end-to-end fraud investigations involving transactions, accounts, and customer activity. Analyze suspicious activity, assess risk, document findings, and support fraud-control improvements while following applicable procedures, service-level agreements, regulatory requirements, and internal policies.
Key Responsibilities
- Review and analyze suspicious transactions, alerts, and referrals across multiple fraud typologies.
- Identify patterns involving payment fraud, identity theft, account takeover, mule activity, social engineering, and card fraud.
- Perform detailed investigations using internal tools, transaction data, and open-source intelligence.
- Document investigation findings, rationale, and risk assessments clearly.
- Recommend account restrictions, closures, or escalations based on investigation outcomes.
- Escalate high-risk or complex cases to senior stakeholders with supporting analysis.
- Support law enforcement requests, audits, and regulatory inquiries when required.
- Collaborate with Quality Assurance, Anti-Money Laundering, Risk, and Product teams to improve fraud controls.
- Follow standard operating procedures, service-level agreements, regulatory requirements, and internal policies.
- Assist in mentoring junior investigators and sharing best practices.
Qualifications & Experience
- Strong knowledge of fraud typologies and investigation methodologies.
- 4–6 years of experience in fraud investigation, financial crime, or AML–fraud operations.
- Hands-on experience with fraud detection tools, case management systems, and transaction monitoring platforms.
- Ability to analyze large datasets and identify behavioural and transactional anomalies.
- Understanding of Know Your Customer (KYC), Anti-Money Laundering (AML), and financial crime frameworks.
- Experience writing clear, defensible investigation narratives.
Additional Details
- Experience in digital payments, fintech, banking, e-commerce, or cryptocurrency platforms is desirable.
- Exposure to cross-border fraud and international regulations is desirable.
- Knowledge of chargeback processes and card network rules is desirable.
- CAMS, CFE, or a similar certification is preferred but not mandatory.
- The employer offers a comprehensive rewards package and flexible benefits.