IDFC FIRST BankTirunelveli, Tamil Nadu, IndiaOn-siteFull-time4+ years
Listing expiry: 19 October 2026
About the role
Role Overview
The role is responsible for planning, organizing, directing, and overseeing debt collection activities within the assigned territory. It involves managing collection agencies and internal teams, optimizing the recovery of customer equated monthly instalments (EMIs), monitoring delinquent accounts, and ensuring compliance with the bank's collection procedures and applicable legal guidelines. The position contributes to the efficiency of collection operations and the achievement of broader organizational objectives.
Key Responsibilities
- Manage and undertake collection processes for assigned debts.
- Monitor assigned portfolio segments and track accounts across specific delinquency buckets.
- Track and control area-level delinquency by bucket and days past due (DPD), with particular focus on non-starters.
- Allocate collection targets to agencies and internal teams and work toward achieving them.
- Follow up regularly with customers who have defaulted on their payments.
- Ensure compliance with established collection processes and applicable legal guidelines.
- Trace defaulting customers who have absconded and initiate recovery proceedings.
- Recommend legal action for cases where recovery is not possible through regular collection efforts.
- Coordinate with the legal team and follow up to ensure closure of relevant cases.
- Maintain collection-related administrative records, including delinquent account histories.
- Prepare and maintain management information system (MIS) reports.
- Review collection feedback on a daily, weekly, and monthly basis.
Qualifications & Experience
- Graduate degree in any discipline.
- Postgraduate qualification in any discipline is also listed as an educational qualification.
- Minimum of 4 or more years of experience in collections.